1. Introduction

Lumo (a trading style of SITE HOLDING LIMITED, Dubai) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services.

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, date of birth, address, contact details
• Financial Information: Income, employment status, bank details
• Credit Information: Credit history and credit score data
• Technical Information: IP address, browser type, device information
• Usage Information: How you interact with our website and services

3. How We Use Your Information

We use your information to:

• Assess your loan application and creditworthiness
• Provide and manage our lending services
• Comply with legal and regulatory requirements
• Prevent fraud and money laundering
• Improve our services and customer experience
• Communicate with you about your account

4. Legal Basis for Processing

We process your personal data based on:

• Contract: Processing necessary to provide our services
• Legal Obligation: Compliance with applicable regulations and other legal requirements
• Legitimate Interest: Fraud prevention, business improvement
• Consent: Marketing communications (where you've opted in)

5. Information Sharing

We may share your information with:

• Credit Reference Agencies: To assess creditworthiness
• Fraud Prevention Agencies: To prevent fraud
• Service Providers: Who help us operate our business
• Lenders: If we introduce you to another lender
• Regulators: As required by law

We never sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or destruction. This includes encryption, secure servers, and regular security assessments.

7. Your Rights

Under data protection law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information (in certain circumstances)
• Object to processing of your information
• Request restriction of processing
• Data portability
• Withdraw consent (where applicable)

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal requirements. Typically, this is 6 years after your account closes.

9. Cookies

We use cookies and similar technologies to enhance your experience on our website. For more information, please see our Cookie Policy.

10. Contact Us

Data Protection Officer
Lumo
Dubai, United Arab Emirates
Email: privacy@lumomoney.com

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through our website.